We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns and refunds are only available for items that are defective or faulty.

All items are final sale unless faulty.

To start a return, you can contact us at valero.clothing@outlook.com or DM us on Instagram at @valeroclothing_.

You can always contact us for any return-related questions at valero.clothing@outlook.com or @valeroclothing_ on Instagram.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not accept returns, refunds, or exchanges for wrong size/item selection or change-of-mind purchases.

Detailed size charts are provided on all product pages — please double-check your measurements before purchasing. If you're unsure, feel free to message us before checking out.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at valero.clothing@outlook.com.

We respect your privacy and are committed to protecting your personal information.

Information We Collect
We collect personal information you provide when placing an order (name, shipping address, billing address, email, phone number) and payment details (processed securely through our payment provider). We may also collect browsing data through cookies to improve your shopping experience.

How We Use Your Information

• To process and fulfill your orders
• To communicate with you about your order
• To send order updates and shipping notifications
• For marketing (only if you have opted in)
• To improve our website and customer service

Data Sharing
We do not sell your personal data. We may share information with trusted third parties only as necessary to fulfill your order (e.g., shipping carriers, payment processors).

Cookies
Our website uses cookies to enhance your experience, remember your preferences, and analyze site traffic.

Your Rights
You have the right to access, update, or delete your personal information. To make a request, please contact us at valero.clothing@outlook.com.

We may update this Privacy Policy from time to time. Continued use of our website means you accept the updated policy.

Welcome to Valero Clothing. By accessing or purchasing from our website, you agree to be bound by these Terms of Service.

Orders & Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Prices are in AUD and subject to change without notice.

Age Restriction
You must be at least 18 years old to place an order on our website.

Shipping & Delivery
Please refer to our Shipping Policy for details on processing times, international shipping, and customs responsibilities.

Returns & Refunds
Please refer to our Return/Refund Policy. All sales are final unless the item is defective.

Intellectual Property
All content, images, logos, and designs on this website are the property of Valero Clothing and may not be used without our written permission.

Limitation of Liability
To the fullest extent permitted by law, Valero Clothing will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Governing Law
These terms are governed by the laws of Victoria, Australia.

We reserve the right to update these Terms of Service at any time. It is your responsibility to check for updates.

Email: valero.clothing@outlook.com
Instagram: @valeroclothing_

For order inquiries, returns, shipping questions, or general support, please reach out via email or Instagram DM. We aim to respond within 1-2 business days.